$99 Spa Sampler: A Smart Way to Sample a Classic Maine Resort this Season

Oceanview from the Cliff Resort & Spa

Visit the Cliff House Resort & Spa in beautiful OGUNQUIT, Maine on a Thursday – or Sunday – and indulge in their $99 Spa Special Sampler. Offered by appointment from 4:00 – 7:00 p.m., this spa special lets you enjoy the best of this oceanfront resort –from a world-class spa treatment and stunning views to …..Read Full Story

Best Spa Business Practices: Shining On When Things Go Wrong

Adrilla V Perdersen Business Trainer and Coach

In a Spa? Things going wrong? Never. Yet we all know what I’m talking about. Just because you cater to a discerning clientele and you train your staff on treatments as well as great customer service doesn’t mean things never go wrong. We cater to people’s high expectations. People are unique. Things can and do …..Read Full Story

Great Spa Customer Service: Role of the Spa Provider

Adrilla V Perdersen Business Trainer and Coach

My previous SPAPARAZZI article discussed customer service from the perspective of the spa patron, addressing what the spa patron could do to ensure receiving great customer service. This article (part 2) focuses on the role of the spa provider in that interaction. As a spa manager or service provider you deal with customer moments of …..Read Full Story

Getting to GREAT Spa Customer Service

Adrilla V Perdersen Business Trainer and Coach

Hello, SPAPARAZZI Blog readers. My name is Adrilia V. Pedersen and I’m happy and excited to be writing for you. Just like you, I am an avid spa patron. As a trainer, speaker and consultant I’m often focused on how to make things better for businesses and for customers. I plan to share my insights, …..Read Full Story