Best Spa Business Practices: Shining On When Things Go Wrong

Adrilla V Perdersen Business Trainer and Coach

In a Spa? Things going wrong? Never. Yet we all know what I’m talking about. Just because you cater to a discerning clientele and you train your staff on treatments as well as great customer service doesn’t mean things never go wrong. We cater to people’s high expectations. People are unique. Things can and do …..Read Full Story

Willow Stream and Fairmont Spas Launch SoSpa with Fabulous Offers

Willow Stream Farmont Spas

February 2009 Willow Stream and Fairmont spas are encouraged by how many guests are using their spa locations as a healthy local meeting place to kick back, relax and find their energy. The spa is a healthy place to meet after work or for a celebration and many Fairmont guests are visiting the spa together …..Read Full Story

Great Spa Customer Service: Role of the Spa Provider

Adrilla V Perdersen Business Trainer and Coach

My previous SPAPARAZZI article discussed customer service from the perspective of the spa patron, addressing what the spa patron could do to ensure receiving great customer service. This article (part 2) focuses on the role of the spa provider in that interaction. As a spa manager or service provider you deal with customer moments of …..Read Full Story

Getting to GREAT Spa Customer Service

Adrilla V Perdersen Business Trainer and Coach

Hello, SPAPARAZZI Blog readers. My name is Adrilia V. Pedersen and I’m happy and excited to be writing for you. Just like you, I am an avid spa patron. As a trainer, speaker and consultant I’m often focused on how to make things better for businesses and for customers. I plan to share my insights, …..Read Full Story